Lenovo BladeCenter HS23E Problem Determination And Service Manual page 141

v Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v See Chapter 4, "Parts listing," on page 41 to determine which components are
consumable, structural, or CRU parts.
v If an action step is preceded by "(Trained technician only)," that step must be
performed only by a trained technician.
Diagnostic
code Message
S.381800D [W.381800D] TPM
physical presence is
in asserted state.
I.3868000 [I.3868000] BOFM:
System reset
performed to reset
adapters.
W.3868001 [W.3868001] BOFM:
Reset loop avoided
- Multiple resets
not allowed.
W.3868002 [W.3868002] BOFM:
Error
communicating
with the IMM -
BOFM may not be
deployed correctly.
I.3868003 [I.3868003] BOFM:
Configuration too
large for
compatibility
mode.
W.3938002 [W.3938002] A boot
configuration error
has been detected.
Description Action
TPM physical
1. Complete any administrative
presence is in
tasks requiring the TPM physical
asserted state.
presence switch to the "ON"
position.
2. Restore the physical presence
switch to the "OFF" position and
restart the system.
3. (Trained technician only) Replace
the system board (see "Removing
the system-board assembly" on
page 90 and "Installing the
system-board assembly" on page
91).
BOFM: System No action; information only.
reset performed to
reset adapters.
BOFM: Reset loop
1. Check the IBM support website
avoided - Multiple
for an applicable retain tip or
resets not allowed.
firmware update (including
adapters) that applies to this
memory error.
2. Contact your IBM service
representative for support.
BOFM: Error
1. Check the IBM support website
communicating
for an applicable retain tip or
with the IMM -
firmware update (including
BOFM may not be
adapters) that applies to this
deployed correctly.
memory error.
2. Contact your IBM service
representative for support.
BOFM: No action; information only.
Configuration too
large for
compatibility
mode.
Boot Configuration
1. Run the Setup utility (see "Using
Error.
the Setup utility" on page 18),
select Load Default Settings, and
save the settings.
2. Recover the server firmware (see
"Recovering from a UEFI update
failure" on page 217).
127
Chapter 6. Diagnostics