Lenovo BladeCenter HS23E Problem Determination And Service Manual page 138

124
BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v See Chapter 4, "Parts listing," on page 41 to determine which components are
consumable, structural, or CRU parts.
v If an action step is preceded by "(Trained technician only)," that step must be
performed only by a trained technician.
Diagnostic
code Message
W.3808000 [W.3808000] An
IMM
communication
failure has
occurred.
W.3808002 [W.3808002] An
error occurred
while saving UEFI
settings to the
IMM.
W.3808003 [W.3808003] Unable
to retrieve the
system
configuration from
the IMM.
Description Action
IMM
1. Reseat the blade server (see
Communication
"Removing the blade server from
Failure.
the BladeCenter unit" on page 49
and "Installing the blade server
in a BladeCenter unit" on page
50).
2. Update the IMM2 firmware (see
"Updating firmware and device
drivers" on page 31).
3. (Trained technician only) If the
problem remains, replace the
system board (see "Removing the
system-board assembly" on page
90 and "Installing the
system-board assembly" on page
91).
Error Updating
1. Run the Setup utility, save the
System
configuration, and restart the
Configuration to
server (see "Using the Setup
IMM.
utility" on page 18).
2. Update the IMM2 firmware (see
"Updating firmware and device
drivers" on page 31).
3. (Trained technician only) If the
problem remains, replace the
system board (see "Removing the
system-board assembly" on page
90 and "Installing the
system-board assembly" on page
91).
Error Retrieving
1. Run the Setup utility, save the
System
configuration, and restart the
Configuration
server (see "Using the Setup
from IMM.
utility" on page 18).
2. Update the IMM2 firmware (see
"Updating firmware and device
drivers" on page 31).
3. (Trained technician only) If the
problem remains, replace the
system board (see "Removing the
system-board assembly" on page
90 and "Installing the
system-board assembly" on page
91).