Lenovo BladeCenter HS23E Problem Determination And Service Manual page 114

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BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide
v Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v See Chapter 4, "Parts listing," on page 41 to determine which components are
consumable, structural, or CRU parts.
v If an action step is preceded by "(Trained technician only)," that step must be
performed only by a trained technician.
Diagnostic
code Message
W.11004 [W.11004] A
processor within
the system has
failed the BIST.
S.1100B [S.1100B]
CATERR(IERR) has
asserted on
processor %.
S.1100C [S.1100C] An
uncorrectable error
has been detected
on processor %.
Description Action
Processor Self Test
1. Check the IBM support website
Failure Detected.
for an applicable retain tip or
firmware update that applies to
this error.
2. (Trained technician only) If there
are more than one microprocessor
installed, swap the
microprocessors. If the problem
follows the affected
microprocessor or there is only
one microprocessor installed,
replace the affected
microprocessor (see "Removing a
microprocessor and heat sink" on
page 81 and "Installing a
microprocessor and heat sink" on
page 84).
3. (Trained technician only) Replace
the system board (see "Removing
the system-board assembly" on
page 90 and "Installing the
system-board assembly" on page
91).
Processor
1. Check the IBM support website
CATERR(IERR)
for an applicable retain tip or
has asserted.
firmware update that applies to
this error.
2. (Trained technician only) Replace
the microprocessor (see
"Removing a microprocessor and
heat sink" on page 81 and
"Installing a microprocessor and
heat sink" on page 84).
Uncorrectable
1. Check the IBM support website
processor error
for an applicable retain tip or
detected.
firmware update that applies to
this error.
2. Restart the server.
3. Contact your IBM service
representative for support.
(% = microprocessor number)