Figure 20: Real Time Summary Skillset Selection Page - Nortel Call Center Supplementary Manual
Upgrading from call center reporting to reporting for call center
Hide thumbs
Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
Table of Contents
Advertisement
4. Select Skillsets from the Skillset Names list, the Favorites list, or click Select All, and then
click Call & Agent Summary.
The Real Time Summary page appears. See Figure 21: Real Time Summary Page.
Issue 03 (02)
Figure 20: Real Time Summary Skillset Selection Page
Upgrading from Call Center Reporting to Reporting for Call Center
Verification 29
Advertisement
Table of Contents
