Connection Types; Server Location - Nortel TAPI Reference Manual

16 Chapter 1 Overview
• Meridian Call Center agent functions such as:
— login
— ready/not-ready
— agent DN control
• basic call control
• enhanced call control
• automatic call distribution (ACD)
• device control
• support for outbound and predictive dialing applications from third-party
vendors
• advanced integration with IVR systems for inbound calls
• multisite TAPI networking

Connection types

Symposium TAPI SP can enable a range of CTI features in a Succession network.
You can choose one of three connection arrangements, depending on your
existing equipment and the level of functionality you require. The connection
types are as follows:
1
Meridian Link services connection is suitable if you wish to use Symposium
TAPI SP in an existing Symposium Call Center with skill-based routing of
calls. Select the link keycode option for this type of installation.
2
Direct connection is suitable if you do not require Call Center capabilities, for
example you can use it in a knowledge worker environment where
ACD-based routing over an Ethernet E-LAN connection is sufficient. Select
the direct connect keycode option for this type of installation.

Server location

The physical location of your TAPI server depends on the type of connection you
require. In a Call Center the TAPI server must have physical proximity to the
Symposium Call Center server (SCCS). In a direct connect environment, the
server must have physical proximity to the Succession switch. Before you
provision a server for Symposium TAPI services, refer to the Network Managers
Guide for Symposium TAPI Service Provider for Succession, release 3.0, for
information about physical location requirements.
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