Other Problems - Ricoh Network Scanning Unit A Operating Instructions Manual

Appendix

Other Problems

Two or more units of this machine
with the same (or similar) device
name exist on the same network.
Cannot login to this machine us-
ing a Web browser.
11
No response from the display
panel when it is touched.
172
Problem Possible Cause and Required Action
• You can change the device name of this machine from
[Configuration] → [Basic Settings] → [General Settings] →
[Device Name] on the Web Status Monitor. The factory
default for the device name is "RNP******" ("******" is
the last six digit of the machine's MAC address). When
you change the device name, note that you cannot
change to a name that starts with "RNP."
• Check the display panel of this machine. When the
Scanner Features menu is displayed, it becomes un-
available to access this machine using a Web browser.
Press [Exit] or the { { { { User Tools} } } } key to return to a standby
screen. See p.14 "Scanner Features Menu".
• Check if the IP address of this machine is correctly con-
figured, in accordance with the assignment of the net-
work that this machine belongs to. When configured
incorrectly, it is not possible to access this machine us-
ing a Web browser. You can confirm the IP address of
this machine using [IP Address] in [1.System Settings] un-
der Scanner Features menu. If the IP address of this ma-
chine is set to "11.22.33.44", it means that you haven't
configured this machine yet, or all the settings of this
machine have returned to their default values for some
reasons. In this case, you have to configure all the nec-
essary settings including the IP address and Scan Set-
tings, etc.
• When you use this machine on a DHCP environment,
and when the IP address of this machine is allocated
dynamically, the machine's IP address changes each
time when this machine is turned on. Under this condi-
tion, it is necessary for you to check the current IP ad-
dress of this machine, and then enter the address to a
Web browser from which you access this machine. (It
makes no sense to add the current address to a favorite,
because it changes each time when this machine is
turned on.) If it is possible, we recommend you to as-
sign an IP address of this machine, even when you use
this machine on a DHCP environment. You still have to
select "DHCP" for [Network Boot] in [1.System Settings] to
have the IP address of this machine allocated automat-
ically.
• The display panel of this machine is not a touch panel.
To use the keys displayed on the screen, press the func-
tion keys. See p.13 "Using Keys Displayed on the
Screen".