Send Scan (E-Mail, Send File (Smb/Ftp) Or Delivery Server) Operation Error Messages - Ricoh Network Scanning Unit A Operating Instructions Manual

Send Scan (E-mail, Send File (SMB/FTP) or Delivery Server) operation error messages

Message
Updating the destination list...
Please wait.
Updating destination list failed.
Do you want to try again?
[Yes][No]
Cannot communicate with the serv-
er. Check the server status and
connection.
[Exit]
Sending data has failed. Scan with
the same settings and re-send.
[Exit]
Possible Cause and Required Action
• When "On" is selected for [Auto Update Des-
tination List] in [2.Send Scan Settings] on this
machine, pressing [Dest.] accesses the send-
er and destination information from the
Delivery Server, and updates the address
book. This function allows you to access
the latest destination information. Depend-
ing on the number of destinations and
senders registered, and the network condi-
tions, you may have to wait a moment
while the address book is being updated.
Address book (a list of destinations and send-
ers) information could not be accessed on the
Delivery Server. Click [Yes] and try again. If
the same message appears, one of the follow-
ing may have occurred.
• The Delivery Server is not turned on, or it
is not being serviced.
• The Delivery Server is temporarily down
for reasons such as insufficient memory.
• If you have specified to perform a Scan to
Folder (SMB) operation, check if the com-
puter on which the Windows shared folder
exists is turned on.
• If you have specified to perform a Send
Scan operation using a Delivery Server,
check if the it is turned on.
• If you have specified to perform a [Enter
Custom Send File] operation using the Web
Status Monitor, click [Back] on the Web
browser, and then click [Test]. If the mes-
sage "Connection to the Send File Path has
failed. Confirm the settings.." is displayed,
[Send File Path] is not specified correctly.
• The machine has failed to send a scanned
data due to a network connection problem.
After confirming that the network cable is
properly connected to this machine and the
scanner, try to perform another Send Scan
operation using the same settings. If the
same message appears, there may be a net-
work congestion. Consult your network
administrator.
Troubleshooting
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