Installing The License And Avaya Authentication Files - Avaya S8700 Installing

Migrating to an Avaya™ S8700 Media Server with Avaya™ MCC1 or SCC1 Media Gateway
Problem
Can't access media server remotely
LED display on IPSI is flashing
Can't access IPSI for static addressing
No "V" on IPSI LED
"V" on IPSI LED is not filled in
Get alarm when first connect to IPSI
Get "Anonymous memory" message
when placing flashcard into PCMCIA
drive
Installing the license and Avaya authentication
files
Problem
Can't get files from RFA site
License file won't install
Media server is in no license mode
ASG doesn't work
Solution
- Make sure in the LAN security settings that "input to server"
is checked for telnet, https (Web access), and def-sat (Avaya
Site Adminstration access). The LAN settings can be changed
on the Web interface with a direct connection to the media
server.
- IPSI LED has not been programmed with switch and location
(DHCP)
- IPSI LED has not had an IP address assigned to it (static IP
addressing)
- Make sure you are plugged into the Services (top) port
- Make sure the ARP cache is cleared on the laptop. In an
MS-DOS window, type arp -d 192.11.13.6 and press
- IPSI is not connected to Ethernet switch or network. Connect
cable to bottom port on IPSI faceplate and to the Ethernet
switch or the customer's network.
- Make sure port on Ethernet switch assigned to that IPSI is
enabled.
- IPSI does not have an IP address assigned to it.
- IPSI has not been administered.
- IPSI does not have current firmware. Upgrade firmware.
- flashcard may be faulty; replace it.
Solution
- Provided wrong SAP number.
- Make sure there are not two license files on the server. If so,
delete one of them.
- May have corrupt file. Download file again from RFA site.
- If uploaded file using FTP, uploaded in ASCII mode instead of
binary mode. Upload using binary mode.
- Normal situation when license file is first installed because it
cannot see the IPSIs; they do not have IP addresses yet.
- Re-install Avaya authentication files.
May 2003
Troubleshooting an Installation
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