Installing The License And Avaya Authentication Files - Avaya S8500 Installing And Configuring

Troubleshooting an installation

Installing the license and Avaya authentication files

Problem
Cannot get files from RFA site
License file will not install
Media server is in no license
mode
Cannot use administration
commands
ASG does not work
114 Installing and Configuring the Avaya S8500 Media Server
Solution
- Provide the correct SAP number.
- Provide the serial number for the reference IPSI
- Make sure there are not two license files on the server. If
so, delete one of them.
- May have corrupt file. Download file again from RFA site.
- Upload using binary mode.
- Normal situation when license file is first installed
because it cannot see the IPSIs; they do not have IP
addresses yet.
- After 30 minutes, license has not located reference IPSI.
In a SAT session, type reset system 1 and press
Enter to reset the 30-minute clock.
- May be in No License Mode because 30-minute timer
has lapsed. In a SAT session, type reset system 1 and
press Enter to reset the 30-minute clock.
- Re-install Avaya authentication files.