Configuring The Media Server Hardware - Avaya S8700 Installing

316 Migrating to an Avaya™ S8700 Media Server with Avaya™ MCC1 or SCC1 Media Gateway
Troubleshooting an Installation

Configuring the media server hardware

Problem
Can't log into UPS subagent
Can't log into Ethernet switch
Can't log into media server
Can't access the Web interface
Can't access MultiVantage software
Can't ping out to customer's network
Can't ping media server from
customer's network
Solution
- Make sure the SNMP Subagent is installed in the UPS.
- Make sure you are connected to the correct Ethernet port.
- Make sure you have the correct login ID and password. Refer
to the user's guide that comes with the SNMP Subagent.
- Make sure the the network card on the laptop is configured
correctly. Refer to the job aid entitled Pre-Installation
Information—S8700 Media Server.
- Make sure you are connected to the correct Ethernet port. (On
Cajun Ethernet switch, it's the port marked Console)
- Make sure you have the correct login ID and password. Refer
to the user's guide that comes with the Ethernet switch.
- Make sure the the network card on the laptop is configured
correctly. Refer to the job aid entitled Pre-Installation
Information—S8700 Media Server.
- Make sure you are connected to the correct Ethernet port.
(Default is port 2 [Eth1] on the back of the server).
- Make sure you are using a crossover cable between the laptop
and server.
- Make sure the ARP cache is cleared on the laptop. In an
MS-DOS window, type arp -d 192.11.13.6 and press
- Make sure you have connectivity. In an MS-DOS window,
type ping 192.11.13.6 and type
- Make sure the the network card on the laptop is configured
correctly. Refer to the job aid entitled Pre-Installation
Information—S8700 Media Server.
- Make sure you are plugged into the Services port (2 [Eth1])
- Make sure you are using the correct IP address: 192.11.13.6
- Make sure you are using the correct login and password.
- Make sure your browser is configured correctly. Refer to the
job aid entitled Pre-Installation Information—S8700 Media
Server.
- Make sure you are using the correct IP address: 192.11.13.6
and port (5023)
- Make sure you are using the correct login and password.
- Make sure in the LAN security settings that "output from
server" for icmp is checked.
- Make sure in the LAN security settings that "input to server"
for icmp is checked.
May 2003
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