Troubleshooting An Installation - Avaya S8700 Installing

Migrating to an Avaya™ S8700 Media Server with Avaya™ MCC1 or SCC1 Media Gateway

Troubleshooting an Installation

This section provides some simple strategies for troubleshooting an installation of an S8700
Media Server. It focuses on possible problems when
• ''Installing the media server hardware'' on page 315
''Configuring the media server hardware'' on page 316
•
''Installing the license and Avaya authentication files'' on page 317
•
Installing the media server hardware
The media server hardware includes the
Avaya S8700 Media Servers
•
• Ethernet switch
• Uninterruptible Power Supply
TN2312AP IP Server Interface
•
.
Problem
No power to the UPS
No power to the Ethernet switch
No power to the media server
Servers aren't shadowing
IPSI LEDs flash
Solution
- Make sure the UPS is plugged into the outlet.
- Make sure the outlet has power
- Refer to user's guide that comes with UPS for other solutions.
- Make sure the Ethernet switch is plugged into the UPS or
outlet.
- Make sure the UPS or outlet has power
- Refer to user's guide that comes with the Ethernet switch for -
other solutions.
- Make sure the media server is plugged into the UPS.
- Make sure the UPS has power
- Open the door on the front of the media server and push the
power button
- Make sure you are using a crossover cable.
- Make sure fiber optic cable is plugged in correctly. RX to TX
and TX to RX.
- Make sure it's in the correct slot: (Tone-Clock slot for S8700
Multi-Connect, slot 2 for S8700 IP Connect)
- Ping IPSI from server
- Ping server from IPSI (connected to top Services port on
IPSI).
May 2003
Troubleshooting an Installation
315