Troubleshooting An Installation; Installing The Media Server Hardware - Avaya S8700 Installing Manual

Troubleshooting an Installation

This section provides some simple strategies for troubleshooting an installation of an S8700
Media Server. It focuses on possible problems when
• ''Installing the Media Server Hardware'' on page 331
''Configuring the Media Server Hardware'' on page 332
•
• ''Installing the License and Avaya Authentication Files'' on page 333

Installing the Media Server Hardware

The media server hardware includes the
• Avaya S8700 Media Servers
Ethernet switch
•
Uninterruptible Power Supply
•
• TN2312AP IP Server Interface
.
Problem
No power to the UPS
No power to the Ethernet switch
No power to the media server
Servers aren't shadowing
IPSI LEDs flash
Solution
- Make sure the UPS is plugged into the outlet.
- Make sure the outlet has power
- Refer to user's guide that comes with UPS for other solutions.
- Make sure the Ethernet switch is plugged into the UPS or
outlet.
- Make sure the UPS or outlet has power
- Refer to user's guide that comes with the Ethernet switch for -
other solutions.
- Make sure the media server is plugged into the UPS.
- Make sure the UPS has power
- Open the door on the front of the media server and push the
power button
- Make sure you are using a crossover cable.
- Make sure fiber optic cable is plugged in correctly. RX to TX
and TX to RX.
- Make sure it's in the correct slot: (Tone-Clock slot for S8700
Multi-Connect, slot 2 for S8700 IP Connect)
- Ping IPSI from server
- Ping server from IPSI (connected to top Services port on
IPSI).
October 2002
Troubleshooting an Installation
331