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Appendix B: Installation troubleshooting
This section provides some simple strategies to help you troubleshoot an installation of a
server. This section includes:
Troubleshooting the installation of the server hardware
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Troubleshooting the configuration of the server hardware
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Troubleshooting the installation of the license file and the Avaya authentication file
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page 110
Troubleshooting the installation of the server hardware
.
Problem
No power to the
UPS
No power to the
Ethernet switch
No power to the
server
The servers are
not shadowing
The IPSI LEDs
flash
Possible solution
Ensure that the UPS is plugged into the outlet.
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Ensure that the outlet has power.
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For other solutions, see the user guide for the UPS.
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Ensure that the Ethernet switch is plugged into the UPS or the outlet.
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Ensure that the UPS or outlet has power.
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For other solutions, see the user guide for the Ethernet switch.
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Ensure that the server is plugged into the UPS.
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Ensure that the UPS has power.
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Push the power button on the front of the server.
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Make sure you are using a cross-over cable.
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Make sure fiber optic cable is plugged in correctly, RX to TX and TX
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to RX.
Ensure that the IPSI is in the correct slot. Use slot 1 for the G650
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Media Gateway.
Ping the IPSI from server.
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Ping the server from the IPSI.
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on page 107
on page 108
Issue 8 May 2009
on
107
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Table of Contents
Troubleshooting
