Appendix B: Troubleshooting An Installation; Installing The Media Server Hardware - Avaya S8500 Installing And Configuring

Appendix B: Troubleshooting an installation

This section provides some simple strategies for troubleshooting an installation of a media
server. It focuses on possible problems when

Installing the media server hardware

●
Configuring the media server hardware
●
Installing the license and Avaya authentication files
●
Installing the media server hardware
The media server hardware includes the
Media server(s)
●
Ethernet switch
●
Uninterruptible power supply (UPS)
●
TN2312BP IP Server Interface circuit pack
●
.
Problem
No power to the UPS
No power to the Ethernet switch
No power to the media server
IPSI LEDs flash
on page 111
on page 112
on page 114
Solution
- Make sure the UPS is plugged into the outlet.
- Make sure the outlet has power.
- See the user's guide that comes with UPS for other
solutions.
- Make sure the Ethernet switch is plugged into the UPS
or outlet.
- Make sure the UPS or outlet has power.
- See the user's guide that comes with the Ethernet switch
for other solutions.
- Make sure the media server is plugged into the UPS.
- Make sure the UPS has power.
- Push the power button on the front of the media server.
- Make sure it is in the correct slot: (slot 1 for G650 Media
Gateway, slot 2 for G600 Media Gateway, Tone-Clock slot
for all others).
- Ping IPSI from server.
- Ping server from IPSI (it is connected to the top Services
port on the IPSI).
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