Troubleshooting The Installation Of License Files And Avaya Authentication Files - Avaya S8500 Installing And Configuring

Appendix B: Installation troubleshooting
Troubleshooting the installation of license files and Avaya
authentication files

Troubleshooting the installation of license files and Avaya authentication files

Problem
Cannot get files from RFA site
License file does not install
Media server is in no license
mode
Cannot use administration
commands
ASG does not work
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Installing and Configuring the Avaya S8500 Media Server
Possible solution
Provide the correct SAP number.
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Provide the serial number for the reference IPSI
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Make sure there are not two license files on the
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server. If so, delete one of them.
May have corrupt file. Download file again from RFA
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site.
Upload using binary mode.
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Normal situation when license file is first installed
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because it cannot see the IPSI; it does not have IP
address yet.
After 30 minutes, license has not located
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referenceIPSI. In a SAT session, type reset system
1 and press Enter to reset the 30-minute clock.
May be in No License Mode because 30-minute timer
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has lapsed. In a SAT session, type reset system 1
and press Enter to reset the 30-minute clock.
Re-install Avaya authentication files.
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February 2006