Trouble On Service Program - Epson SC-F9200 Series Service Manual

SC-F9200 Series

2.7 Trouble on Service Program

This section describes possible troubles on Service Program and their causes and remedies.
Symptom
Service Program does not start
The printer does not react to the program
command.
MAC address cannot be set.
"Media is feeding" error
TROUBLE SHOOTING
Table 2-9. Troubles on Service Program
Cause
The operating system is not supported.
The printer is not connected to the
computer properly.
There is something wrong with the
program file.
Registration information of the program
is wrong.
More than one printers are connected to
the computer.

The printer is turned off.
1. Is the printer powered on?

The printer is in a status that cannot
2. Is there any error occurring on the printer?
accept the program command.
1. Is the printer powered on?
After the USB ID is changed, the
printer has not been reselected.
2. Is there any error occurring on the printer?
The printer is connected with a USB
cable.
The selected adjustment does not
require printing, but paper is loaded on
the printer.
Trouble on Service Program
Check Item
Are you running the program on the following operating
systems?

Supported OS: Windows Vista, Windows 7, Windows
8/8.1
Is there any problem with the connection between the
printer and computer?
Try with another computer. Does the program start
normally?
Did you get the program through the official channel?
Check it with the license agreement displayed at the start-
up screen.
Is there any printer connected to the USB port on the
computer other than the one for adjustment?
---
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Remedy
Run the program on the supported operating
systems.
Connect them properly.
If the program still does not start, the program files
may be broken. Download the set of program files
again.
Download the program file including security files
through the official channel.
Disconnect the printer which is not necessary for
the adjustment.
1. Turn the printer on.
2. Correct the printer errors.
Select the printer (USB port) correctly.
Connect the printer with a network cable.
Remove the paper from the printer.
SE Group Confidential (Related Staff Only)
Revision C
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