Downloading Eagleeye Director Logs - Polycom HDX 4000 Series Administrator's Manual

Downloading EagleEye Director Logs

Polycom, Inc.
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Setting Description
Remote Log Server Specifies the domain name or IP address of the syslog
server. The server must support the standard syslog
protocol (RFC 3164).
Enable ISDN Trace Logs additional ISDN connectivity information.
Enable H.323 Trace Logs additional H.323 connectivity information.
Enable SIP Trace Logs additional SIP connectivity information.
The Polycom EagleEye Director logs contain important status and debug
information that is not included in the logs available for the HDX system.
Follow these steps to download the log information to a USB device:
Attach a USB storage device formatted in FAT32 to the back panel of the
1
EagleEye Director.
Restart the EagleEye Director by following these steps:
2
Unplug the 12v adaptor attached to the side of the EagleEye Director.
a
Wait a 5 seconds.
b
Plug the 12v adaptor into the side of the EagleEye Director.
c
It could take up to two minutes for the EagleEye Director to restart.
Remove the USB storage device.
3
A log file using the name format of rabbiteye_info_XXXXX.tar.gz is
generated on the USB storage device.
Statistics and Diagnostics
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