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Polycom HDX 4000 User Manual

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®
®
User's Guide for Polycom
HDX
Desktop Systems
Version 3.0.5
|
July 2012
|
3725-26470-007/A

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Summary of Contents for Polycom HDX 4000

  • Page 1 ® ® User’s Guide for Polycom Desktop Systems Version 3.0.5 July 2012 3725-26470-007/A...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Polycom HDX System ........
  • Page 4 Polycom HDX System ........
  • Page 5 Polycom® HDX® systems can be customized to show only those options used in your organization. Therefore, this guide might cover options that you cannot access on your system.

  • Page 6: Using The Remote Control

    User’s Guide for Polycom HDX Desktop Systems Using the Remote Control You use the remote control to place calls, adjust the volume, navigate screens, and select options. Press to power the system on; hold to power Access onscreen help; see system off;...

  • Page 7: Using The Keypad

    Powering the System On and Off Caution. In order to avoid corrupting the file system, always power off a Polycom HDX system using the power button on the system. After turning the power off in this way, wait at least 15 seconds before you unplug the system from its power source.

  • Page 8: Powering The Polycom Hdx 4500 System On And Off

    If a test fails, press Hangup on the remote control or keypad to continue the startup process. However, even if the system appears to start up, Polycom recommends that you contact Technical Support before using your HDX system if any of the system tests fail.

  • Page 9: Calling And Answering

    Slow blinking green light indicates standby mode. Answering a Call The way a Polycom HDX system handles incoming calls depends on how it is configured. It either answers the call automatically, rejects the call automatically, or prompts you to answer the call manually.

  • Page 10: Calling From The Recent Calls List

    User’s Guide for Polycom HDX Desktop Systems — 2555 (E.164 extension for H.323 or SIP) — stereo.polycom.com (DNS name) — 19782922854 (ISDN or phone number) — user@domain.com (SIP) To enter letters, press Keyboard on the keypad. To delete a number, press Delete on the keypad.

  • Page 11: Calling From The Favorites Screen

    Contact your administrator for information about speed dial entries. Calling from the Directory The directory can include a list of sites stored locally on the Polycom HDX system. If the system is registered with a global directory, the directory includes entries from the global directory.

  • Page 12: Calling From The Calendar

    60 seconds. In audio-only calls, if the person on an analog telephone hangs up first, you need to disconnect the Polycom HDX system from the call, just as you would hang up a telephone receiver in a regular phone call.

  • Page 13: Types Of Video Calls You Can Make

    Depending on your system configuration, you might be able to make calls using ISDN, H.323, SIP, or V.35/RS-449/RS-530. You can place an audio-only call from Polycom HDX systems that have Analog Phone or Voice Over ISDN enabled. The following table lists some possible call combinations.

  • Page 14: Participating In An Encrypted Call

    If encryption is required on your system, the far end must support encryption or the call will not be completed. To avoid security risks, Polycom recommends that all participants communicate the state of their padlock icons verbally at the beginning of a call.

  • Page 15: Controlling What You See

    VGA port like you would when sending video to a projector. If you use the Polycom HDX 4000 series display as your computer monitor, Polycom recommends that you set up the system so that calls must be answered manually.
  • Page 16 User’s Guide for Polycom HDX Desktop Systems To select a near-site or far-site camera: >> If you are in a call, press Near or Far on the keypad or Near or Far on the remote control to select either near-site or far-site control.

  • Page 17: Setting And Using Camera Presets

    User’s Guide for Polycom HDX Desktop Systems To open or close the privacy shutter: >> Move the slider to the left to close the privacy shutter, or to the right to open it. You can still make and receive calls when the shutter is closed, but the people at the far site cannot see you.

  • Page 18: Switching Between Full-Screen Video And The Home Screen

    User’s Guide for Polycom HDX Desktop Systems To move the camera to a stored preset: If a call is connected, press Near or Far on the keypad or Near or Far on the remote control. Press a number on the keypad or remote control. Depending on how your...

  • Page 19: Changing The Layout During A Video Call

    User’s Guide for Polycom HDX Desktop Systems Changing the Layout during a Video Call When the call connects, the system might show your computer desktop if a computer is connected. The far and near video might remain in a smaller window.
  • Page 20 2 Content big, far site small 3 Content and far site same size 4 Content, full screen Polycom HDX 4000 systems with Hardware Version C and Polycom HDX 4500 systems support only two windows in Dual Monitor Emulation. Polycom, Inc.
  • Page 21 User’s Guide for Polycom HDX Desktop Systems During point-to-point calls with content on Polycom HDX 4500 systems with a second monitor attached, you can press the Layout button to scroll through the following screen layouts: 1 Far, near sites same size on first monitor. Far site computer full screen on second monitor.

  • Page 22: Adjusting The Monitor Brightness

    User’s Guide for Polycom HDX Desktop Systems Adjusting the Monitor Brightness You can make the Polycom HDX 4000 series display brighter or dimmer using the + and - controls on the side of the monitor. Controlling What You Hear Adjusting Volume You can raise or lower the volume of the meeting.

  • Page 23: Muting The Microphone

    Using a Headset or Desktop Speakers You can connect headphones, a headset, or desktop speakers to the connectors on the side of the Polycom HDX 4000 series system monitor. The microphone input provides audio for video conferencing only; it does not provide input for other computer applications.

  • Page 24: Showing Content

    Showing Content from a Computer Connected Directly to the Polycom HDX System If you have a computer connected to your Polycom HDX 4000 series system, you can show your computer desktop (content) during a call. When you send content, the far site can see and hear you, and see and hear what is on your computer screen.

  • Page 25: Showing Content With People+Content™ Ip

    Download and install the People+Content IP software. To start showing content: On the computer, start the Polycom People+Content IP application. Enter the IP address or host name of the Polycom HDX system and the meeting password, if one is set. On the computer, click Connect.

  • Page 26: Showing Content With Polycom People On Content

    Showing Content with Polycom People on Content™ The Polycom People on Content™ feature allows you to show yourself on top of content that you are sharing. The effect is similar to a weather newscast on television.

  • Page 27: Working With Directory Entries And Favorites

    Video Calls on page 39. Sites that you have added are stored on your Polycom HDX system as Favorites. You can remove or edit Favorites. You can also assign Favorites to groups to more easily find them. Everyone at your site who uses the system can use the entries you create, and you can use the entries created by others.

  • Page 28: Searching The Directory

    If the search does not start as soon as you enter a character in the search field, select the Search button. Adding, Editing, and Deleting Favorites You can create Contacts and groups and save them in the Polycom HDX system directory. Any changes appear in Favorites. To add a Contact to Favorites: Press Directory on the remote control or keypad.
  • Page 29 User’s Guide for Polycom HDX Desktop Systems Specify the following information: Setting Description Name Name that appears in the directory list and on incoming call messages. Group The group where the new Contact appears. Call Type Call type to use for calls to the site. Depends on the capabilities of your system.

  • Page 30: Directory Groups

    Choose Options > Add to Favorites. Directory Groups Grouping contacts can make them easier to find. Polycom HDX systems support global groups and Favorites groups. Global directory entries are assigned to a global group by your system administrator. You cannot edit or delete global directory groups.
  • Page 31 User’s Guide for Polycom HDX Desktop Systems Polycom HDX systems support up to 200 Favorites groups. If the system is connected to a global directory server, it can also support one of the following: • Up to 64 additional groups from the Microsoft Office Communications Server or Microsoft Lync Server 2010 directory, which appear in the Favorites group.

  • Page 32: Refreshing Entries From The Polycom Global Directory Server

    Refreshing Entries from the Polycom Global Directory Server The global directory entries are periodically refreshed on systems registered to the Polycom Global Directory Server. You can also manually refresh the global directory entries on your system. To manually refresh Polycom GDS entries: Press Directory on the remote control or keypad.

  • Page 33: Including Multiple Sites In Calls

    You can host multipoint calls using a video conferencing system with multipoint capabilities, or you can use a bridge such as the Polycom RMX 1000, Polycom RMX 2000, or Polycom MGC™. If your multipoint calls disconnect after 5 minutes, your system might be set up for the multipoint trial.

  • Page 34: Passwords For Multipoint Calls

    User’s Guide for Polycom HDX Desktop Systems For calls hosted by a Polycom HDX system, you can define a group in the directory to call all of the sites at one time. Alternatively, you can place a call to the first site, and then add other sites after the first call connects. The other sites can call the Polycom HDX system to join the call.

  • Page 35: Multipoint Viewing Modes

    The multipoint viewing mode configured on the host system is the one used in the call. To find out more about these modes, please talk to the administrator of your Polycom HDX system. The following table describes the different multipoint viewing modes when an HDX system is hosting the multipoint call.

  • Page 36: Using Chair Control For Multipoint Calls

    User’s Guide for Polycom HDX Desktop Systems Setting Description Discussion Multiple sites are displayed in continuous presence. The current speaker’s image is highlighted. Presentation The speaker sees continuous presence while the other sites see the speaker in full screen on the monitor.
  • Page 37 User’s Guide for Polycom HDX Desktop Systems To use the chair control options when you are in a multipoint call: In the browser address line, enter the HDX system’s IP address to access its web interface. To use the HDX web interface, you must use Internet Explorer version 6.x, 7.x, or 8.x and configure your browser to allow cookies.

  • Page 38: Changing The Way Calls Are Answered

    If you have a Polycom HDX 4000 system that you are using as your computer monitor, Polycom recommends that you set up the system so that you have to answer calls manually.

  • Page 39: Muting Automatically Answered Video Calls

    If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participates. You would use the Polycom HDX web interface’s Web Director to view the room or video.

  • Page 40: Logging In And Out

    IP 7000 Conference Phone with a Polycom HDX System When you connect a Polycom SoundStation® IP 7000 conference phone to a Polycom HDX system, the conference phone becomes another interface to dial audio or video calls. The conference phone operates as a microphone, and as a speaker in audio-only calls.
  • Page 41 >> Press the Mute key on the conference phone. You can also mute the audio using the mute button on the Polycom HDX system remote control or keypad or on a connected Polycom HDX microphone. The indicators on the conference phone are red when your audio is muted. The near-site mute icon also appears on the monitor display.

  • Page 42: Using Polycom Conferencing For Microsoft Outlook

    Calendar screen. If your system is not configured to connect to the Microsoft Exchange Server, you see the standard month-view calendar. To view the Polycom HDX system calendar, do one of the following: • Select Calendar on the Home screen.

  • Page 43: Using Microsoft Office Communications Server 2007 R2 Or Microsoft Lync Server 2010 Features With Video Calls

    Changes made to contacts and groups using Office Communicator or Microsoft Lync appear on the Polycom HDX system Favorites screen and in the Favorites group in the directory. Polycom HDX systems support up to 200 contacts and 64 groups from Office Communicator or Microsoft Lync.

  • Page 44: Viewing Microsoft Office Communications Server Or Microsoft Lync Server 2010 Presence States

    Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) If a Polycom HDX system is deployed in a Microsoft Lync Server 2010 environment and Centralized Conferencing Control Protocol (CCCP) is enabled, you can place and participate in multipoint calls that are hosted by Microsoft audio and video servers.

  • Page 45: Muting In A Cccp Call

    You cannot unmute until the organizer unmutes the participants unless you are designated as a presenter. If the meeting organizer has muted your Polycom HDX system selectively, you can unmute your system even if the organizer does not. It is important to understand that no one else can unmute your microphone.

  • Page 46: Using Avaya Network Features With Video Calls

    To activate call forwarding: Make sure that the Polycom system is not in a call. From the Place a Call screen on the Polycom system, dial the Feature Access Code provided by the Avaya Communication Manager administrator, followed by the E.164 extension of the system to which you want to forward the calls.

  • Page 47: Customizing Your Workspace

    User’s Guide for Polycom HDX Desktop Systems Wait for a dial tone, and then dial the extension of the far-site system to which you want to transfer the call. The call connects both audio and video between the local system and the second far-site system. The first far-site system is still on hold.

  • Page 48: Displaying The Far Site's Name When The Call Connects

    If your system administrator has allowed access to user settings, you can use the backlight control to adjust the brightness of the video that the main camera sends to the Polycom HDX system. Adjusting this setting can be helpful when the room arrangement results in strong light coming from behind the people in the picture.

  • Page 49: Polycom Solution Support

    Press Home to save your change and return to the Home screen. For information about adjusting the brightness of the Polycom HDX 4000 monitor, refer to Adjusting the Monitor Brightness on page 18.

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3725-26470-004/a

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