Obam Troubleshooting - Polycom SoundStructure C16 Design Manual

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If the front-panel LED is green, then the hardware is operating correctly.

If there is a yellow LED on the front-panel, there is information in a SoundStructure system log that should

be reviewed. The LED could be yellow for a variety of reasons including the design file expects a specific

device configuration which is not found. An example would be a telephony plug-in card is expected but there

isn't one installed in the device.

If there is a red LED on the front-panel, it is possible there is a software or hardware issue with the device

that may require a firmware update. Check the logs and then contact tech support.

OBAM Troubleshooting

There are status LEDs associated with both the OBAM input and output connections. These LEDs are

positioned on either side of the OBAM link connections as shown in the following figure. The OBAM Input

LED will illuminate when there is a valid OBAM out connection plugged into the OBAM in connection on this

device. The OBAM Output LED will illuminate when the OBAM out connection is plugged into a valid OBAM

input port on a different device.

PIN 5: GROUND

In a multi-SoundStructure device system, if the OBAM LEDs are not illuminated, check that the cables are

properly seated into the OBAM in and out connectors. If the cables are properly seated, try looping a known

good cable into the OBAM in and out ports as shown in the following figure. If the SoundStructure device's

OBAM interface is working properly the LEDs should illuminate.

Polycom, Inc.

REMOTE CONTROL 1

REMOTE CONTROL 2