Polycom SoundStructure C16 Design Manual page 303

Opening the Console in SoundStructure Studio
To see SoundStructure command acknowledgments, press the mute button on the Polycom Touch Control.
When the system is muted, the console shows text such as:
val mute "Table Mic 1 A" 1
val mute "Table Mic 1 B" 1
val mute "Table Mic 1 C" 1
val mute "Table Mic 2 A" 1
val mute "Table Mic 2 B" 1
val mute "Table Mic 2 C" 1
val mute "Mics" 1
val clink_mute 1 1
which confirms that the SoundStructure system acted on the mute and responded with acknowledgments
that the system is now muted.
If these acknowledgments are not seen, verify that the events are defined properly and that the console for
the appropriate SoundStructure system has been opened.
Did the telephony virtual channel names change?
If the virtual channel name for a SoundStructure telephony interface is changed after the Polycom Touch
Control has been paired with a SoundStructure system, it will neither be possible to dial that telephony inter-
face nor receive incoming calls on that telephony interface because the Polycom Touch Control will not be
using the proper channel name within the API commands sent to the SoundStructure system.
If any of the telephony virtual channel names have been changed after the system has been paired, it will
be necessary to either
● reboot the Polycom Touch Control, or
● re-pair the Polycom Touch Control with the SoundStructure system
to ensure the Polycom Touch Control is using the correct telephony virtual channel names.
Polycom, Inc. 303