Troubleshooting - Polycom SoundPoint IP 500 User Manual

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Troubleshooting

No Display or Incorrect Display
• If using an AC wall adapter make
sure the DC jack is properly con-
nected at the rear of the telephone.
• If using inline powering from
a switch or hub, check that the
switch/hub is correctly supplying
power to that particular port (con-
tact your System Administrator)
No Dial Tone
• Make sure that the handset cord fits
the handset and the jack on the rear
panel correctly.
• Switch between Handset, Head-
set (if connected), and Handsfree
Speakerphone Modes to try to ob-
tain dial tone on these other paths.
No Ringing
• Adjust the ringing level from the
front panel using the volume up/
down keys.
No Audio on Headset
• Ensure the headset is plugged into
the jack marked Headset on the
rear panel.
• Swap the handset into the headset
jack (or vice-versa) and verify that
audio is now present (if so, the
headset may need replacing).
No Response from Key Presses
• Some keys are inactive when the
telephone is not in a call. Check
for a response from other feature
keys or from the dial pad.
• Place a call to the unit from a
known working telephone. Check
for display updates.
• If the idle display is not similar to
that shown on Page 4, try reboot-
ing the telephone (See Page 16) or
cycling power and allow the unit
to reboot. Contact your System
Administrator if the display still
shows problems.
• Make sure that the LAN cable is
inserted properly at the rear of the
telephone
• Place a call to the unit from a
known working telephone. Check
for incoming ring signal.
• Ensure the headset amplifier (if
connected) is turned on and/or the
volume is correctly adjusted. If the
amplifier is equipped with batteries,
check that they are fully charged.
• To check if the telephone is cor-
rectly registered to the server, press
Menu followed by System Status
and Server Status.
• Contact your System Administrator
before attempting to reboot your
telephone, since this may allow
more detailed troubleshooting to
occur before losing any current
status information.
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