Polycom SoundStructure C16 Design Manual page 365
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Also See for SoundStructure C16:
- Design manual (712 pages) ,
- Hardware installation manual (66 pages) ,
- Application note (13 pages)
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Note: SoundStructure VoIP Interface Parameters Not Supported in Older
Firmware Versions
Older versions of SoundStructure Studio do not support the latest parameter
definitions required by the SoundStructure VoIP Interface and do not connect
properly to a SoundStructure System that has a SoundStructure VoIP Interface
installed. Older versions of SoundStructure Studio may exit prematurely with an
error message about undefined parameters when trying to access online systems
that use the SoundStructure VoIP Interface.
Use SoundStructure Studio version 1.7.0 or later to resolve this issue.
SoundStructure Device Firmware 1.5.0 or newer
SoundStructure device firmware older than 1.5.0 (e.g., version 1.3.3 and earlier) do not support the
SoundStructure VoIP Interface. If a SoundStructure VoIP Interface is installed in a SoundStructure device
with device firmware earlier than 1.5.0, the status LED on the SoundStructure VoIP Interface will not light
up. To fix this problem, the firmware to version 1.5.0 or newer as described in
the SoundStructure
System.
SoundStructure VoIP Interface Channel Defined in the Project
If the SoundStructure VoIP Interface is plugged into the SoundStructure device but no VoIP interface virtual
channels are defined in the project, then you will see that VoIP settings are not present in the Wiring page
in SoundStructure Studio. To fix this, click Edit Channels option and add a VoIP interface to the project.
VoIP Status is OK
Check that the VoIP status is set to ok on the wiring page with an online project. "Ok" means the
SoundStructure VoIP Interface has finished booting, is communicating with the SoundStructure system, and
is ready to be configured.
SoundStructure VoIP Status in SoundStructure Studio
If the SoundStructure VoIP Interface is booting, the VoIP status will indicate the device is booting and this
section of the wiring page will appear as shown in the following figure. The SoundStructure VoIP Interface
Polycom, Inc.
Upgrading the Firmware in
365
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Troubleshooting
