Polycom SoundStructure C16 Design Manual page 397

White-List of Commands
ser_baud
ser_flow
sys_devices_match
sys_num_devices
voip_eth_settings
voip_uc_sw_ver
Understanding SoundStructure Command Sessions
When you send SoundStructure API commands to a system that requires authentication but has not been
authenticated, the system responds with the error message:
error "authentication required for control"
Updating SoundStructure Firmware
Upgrading the SoundStructure device firmware to a newer version will not change the authentication
password that has been stored with the SoundStructure System.
Recovering the SoundStructure System Password
If the SoundStructure system password has been lost, there are two ways to recover.
1 Connect to the system over RS-232 and disable authentication. Once authentication is disabled,
you can reconnect to the system over the network port 52774 and change the authentication
password.
Authentication is not applied to the RS-232 interface.
2 Factory reset the device to restore the default open authentication mode with the default password
of 456. Please note this will erase the settings from the SoundStructure system.
To factory reset a SoundStructure system that you are not able to connect to, wire pins 8 and 9 of the RS-232
interface together as shown in the following figure and power cycle the SoundStructure device. After the
system starts rebooting and the front panel LED flashes green, remove the connection between pins 8 and
9.
Pin 8 and Pin 9
After the system has finished booting, the system is in a factory reset state with no configuration file settings.
Polycom, Inc.
ser_control_mode
sys_bus_id
sys_name
sys_plugins_match
voip_status
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