Polycom CX5000 Deployment Manual
  1. Manuals
  2. Brands
  3. Polycom Manuals
  4. Conference System
  5. CX5000
  6. Deployment manual

Polycom CX5000 Deployment Manual

Video conferencing system
Hide thumbs Also See for CX5000:
Table of Contents

Advertisement

Quick Links

See also: User Manual , Setup Manual
®
Polycom
CX5000 System
Deployment Guide
3725-64352-001/ Rev D| January 2012

Advertisement

Table of Contents
loading

Related Manuals for Polycom CX5000

Summary of Contents for Polycom CX5000

  • Page 1 ® Polycom CX5000 System Deployment Guide 3725-64352-001/ Rev D| January 2012...

  • Page 2: Patent Information

    Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Informational Screen .................... 3 Diagnostics Screen ....................4 Device Configuration ....................5 System Requirements for the Polycom CX5000 Device Computer ....5 Installing the Polycom CX5000 Device Management Tool ........ 5 Connecting the Polycom CX5000 Device to the Computer ........ 6 Using CX5000Manage.exe ...................

  • Page 5: Introduction

    When you want to meet with people who are geographically separated, video conferencing gives you a greater sense of immediacy than a conventional telephone conference call. The Polycom CX5000 is a next generation video conferencing system that provides a comprehensive conferencing experience through the use of 360 degree video and active speaker detection.

  • Page 6: Polycom Cx5000 Graphical User Interface

    From left to right, the status indicators show whether an external dial pad is connected, whether the Polycom CX5000 device is connected to a computer via USB, whether a phone line is connected to the Polycom CX5000 device, and whether there is an Ethernet connection to the Polycom CX5000 device.

  • Page 7: Informational Screen

    Dial (viewing the icons left to right, and top to bottom). .  Tutorial icon - opens the Tutorial screen, which contains a list of four tutorials on various aspects of using the Polycom CX5000 device. The tutorial subjects are: Quick Start, Call Handling, External Dial Pad, and Satellite Microphones. ...

  • Page 8: Diagnostics Screen

    Polycom CX5000 Deployment Guide Diagnostics Screen The Diagnostics screen (Figure 4) displays four icons that represent the main subsystems of a Polycom CX5000 device. (This screen also displays the previously discussed status indicators.) From left to right and top to bottom, the icons represent audio subsystem diagnostics, video subsystem diagnostics, systems diagnostics, and network subsystem diagnostics.

  • Page 9: Device Configuration

     USB 2.0 port Installing the Polycom CX5000 Device Management Tool Before you can configure the Polycom CX5000 device, you must install the Polycom CX5000 Device Management Tool CX5000.msi. You can obtain CX5000.msi from Polycom CX5000 support page By default, CX5000.msi installs the End-User License Agreement (EULA) to the %ProgramFiles%\Polycom CX5000\ directory, and creates one directory—Device Management —...

  • Page 10: Connecting The Polycom Cx5000 Device To The Computer

    Connecting the Polycom CX5000 Device to the Computer To configure and manage the Polycom CX5000 device using CX5000Manage.exe, plug the Polycom CX5000 device's USB cable into an available USB port on the computer (Figure 5). USB 2.0 is required. Figure 5.
  • Page 11 The device must be rebooted before the new configuration takes effect. After performing any of the image mode commands you must reboot the Polycom CX5000 device. You can do this by using the CX5000Manage boot command as shown in the following command: Table 2.

  • Page 12: Configuring The Polycom Cx5000 Device

    Polycom CX5000 Deployment Guide Configuring the Polycom CX5000 Device Before applying new settings to a Polycom CX5000 device, ensure you have a supported version of Microsoft Office InfoPath installed. To apply new settings to a Polycom CX5000 device In the %ProgramFiles%\Polycom CX5000\DeviceManagement\ directory, double-click DeviceConfig.xsn to launch the InfoPath form.
  • Page 13 Polycom CX5000 Deployment Guide The following tables provide details about the configuration changes that you can make in the InfoPath configuration user interface: Table 4. Room Settings Field Description Factory default Room name A text description (at most 63 characters) for the (empty string) conference room.
  • Page 14 Polycom CX5000 Deployment Guide Table 5. Network Settings Field Description Factory default Device name A friendly name (at most 63 characters) for the (empty string) device. Used in the diagnostics log for tagging the device. This is not the host name for the device.
  • Page 15 (empty string) Table 8. Telephony Settings Field Description Factory default Phone number Phone number for the Polycom CX5000 device (empty string) Flash timing 10 ms through 990 ms, in 10 ms increments Default settings for the target country's recommended regulatory compliance...
  • Page 16 Polycom CX5000 Deployment Guide Table 10. Software Updates Settings Field Description Factory default Automatically update using the image Checked or unchecked. If checked, automatic Checked update server image updates are enabled. Exclude configuration file from Checked or unchecked. If checked, the...
  • Page 17 Polycom CX5000 Deployment Guide Field Description Factory default It is recommended that you leave this set to 1024 Server Name of the update server Ucupdates Port Port for device-server communication Uniform resource identifier path URI path on the server to communicate with.
  • Page 18 Polycom CX5000 Deployment Guide Field Description Factory default Daylight/sunlight – 6500 K Lighting frequency The lighting frequency can be set to the following The default lighting values: frequency is determined by the country in which the Auto product is sold. See Table...
  • Page 19 Polycom CX5000 Deployment Guide Country LCD Display Settings – Time Settings – Telephony Settings – Advanced Settings – Display Language Time Zone Flash Timing Lighting Frequency (see Table 1) (see Table 6) (see Table 8) (see Table 13) Czech Republic...
  • Page 20 Polycom CX5000 Deployment Guide Country LCD Display Settings – Time Settings – Telephony Settings – Advanced Settings – Display Language Time Zone Flash Timing Lighting Frequency (see Table 1) (see Table 6) (see Table 8) (see Table 13) Poland English...

  • Page 21: Common Configuration Tasks

    %ProgramFiles%\Polycom CX5000\Device Management\. Set the Time The following command uses the computer's time to reset the time on the Polycom CX5000 device: Change the Display Language Double-click DeviceConfig.xsn to launch the InfoPath form.
  • Page 22 Polycom CX5000 Deployment Guide Update the Firmware Images The fastest way to update the Polycom CX5000 device is by means of an automatic image update using the image update server. However, if you must update the device in the absence of the update server, you can use the USB image update functionality.

  • Page 23: Device Management Best Practices

    If you plan to use the Polycom CX5000 Ethernet port for remote configuration of the device, diagnostics logging, or automatic image update, ensure the device is configured properly. If you are not planning to use the Polycom CX5000 Ethernet port for such purposes, do not plug in the Ethernet cable.

  • Page 24: Deployment Scenarios

    This section shows four possible conference room configurations, two using circular tables, and two using rectangular tables. Note that the drawings are not to scale. Figure 8 shows a configuration in a small room with the Polycom CX5000 device (1) and one display device (2). The circular table is 5 feet in diameter.
  • Page 25 Polycom CX5000 Deployment Guide Figure 9 shows a configuration with the Polycom CX5000 device (1) and three display devices (2). The circular table is 5 feet in diameter. Figure 9. Circular table with multiple display devices Figure 10 shows a configuration with a rectangular table in a conference room capable of holding 12 to 16 people, and one display device (3).
  • Page 26 Figure 11 shows a configuration with a rectangular table in a conference room capable of holding 12 to 16 people, and three display devices (3). The table shown is approximately 5 feet x 10 feet. In this configuration, two satellite microphones (2) are shown connected to the Polycom CX5000 device (1). Figure 11.

  • Page 27: Troubleshooting Techniques

    Troubleshooting Techniques This section provides several techniques for solving commonly-occurring problems, and also contains a list of frequently asked questions (FAQ). If you run into problems using a Polycom CX5000 device, the techniques listed here might be of use to you.
  • Page 28 Dial pad screen does not appear Symptom The Polycom CX5000 device has power, but never gets to the dial pad screen. Resolution  Reboot the device by unplugging the Power Data Box from the electrical receptacle, and then plugging it back in.

  • Page 29: Frequently Asked Questions

    Polycom CX5000 Deployment Guide Device plays beeping sound and red LCD lights flash at startup Symptom The Polycom CX5000 device starts up, but plays a beeping sound and shows red LCD lights for a few seconds after the device boots up. Resolution ...

  • Page 30: Interpreting The Diagnostics Logs

    Polycom CX5000 power data box to the network, you must reboot the Polycom CX5000 device. To verify that Polycom CX5000 is on the network, press the Information button , then press the Device Diagnostics icon (in the upper right corner of this screen), and then press the Network Diagnostics icon (in the lower right corner of this screen).
  • Page 31 Polycom CX5000 Deployment Guide The CE log contains the results of the hardware functional tests as well as critical system errors. The following is an example of the contents of a CE log: A hardware failure can be identified by a FAIL in the following entries:...
  • Page 32 Polycom CX5000 device will not boot. Diagnostics Logging If the Log to the server field is checked in the Logging section of the Polycom CX5000 device configuration, the device writes self-diagnostic data to the Office Communications Server 2007 or the Lync Server 2010 Update Service.
  • Page 33 Polycom CX5000 Deployment Guide Interpreting Diagnostics Logs The Polycom CX5000 diagnostics logs fall into three LoggingType categories: POST, Health, and Image Update. Power-on self test (POST) diagnostics consist of information generated when the device is powered on. Health diagnostics pertain to the health of the device, with regard to either system performance or resource usage.
  • Page 34 Polycom CX5000 Deployment Guide Property Value2 Value3 the format of 1.0.xxxx.x HCD1: Initialize PASS | FAIL Status code HCD3: Initialize PASS | FAIL Status code LCD VERIFY PASS | FAIL Status code NANDFLASH VERIFY PASS | FAIL Status code NORFLASH VERIFY...
  • Page 35 Polycom CX5000 Deployment Guide Property Value2 Value3 with Y = Pass and N = Fail I2C Status PASS | FAIL OK | FAIL POST PASS | FAIL OK | FAIL Restarts PASS | FAIL Number of restarts since boot Stack Health...
  • Page 36 Polycom CX5000, a PcVideo usage entry is logged with the start time and end time. When Polycom CX5000 is used as an analog phone, a PstnCall usage entry is logged with the start time, end time, originating phone number (configured in the Polycom CX5000 device configuration), and the first digit of the dialed phone number.
  • Page 37 Value of [Image Update Success/Fail] Watson Dumps If the Log to the server field is checked in the Logging section of the Polycom CX5000 device configuration, the device automatically logs to the same server in case of a crash. The dump files are in kdmp format.

  • Page 38: Known Tools Issues

    Log. Regulatory Information Regulatory information for the countries in which the Polycom CX5000 is approved for use can be found in the Polycom CX5000 Regulatory Manual, which is shipped with the Polycom CX5000 product and is also available online at http://support.polycom.com/PolycomService/support/us/support/voice/index.html...

Table of Contents