Ricoh D069 Field Service Manual page 422

6. Appendix: Fax Troubleshooting Guide (Only For D068/D069)
Cannot send via VoIP Gateway
Check Point
1 LAN cable connected?
2 VoIP Gateway T.38 standard?
3 VoIP Gateway installed correctly?
4 VoIP Gateway power switched on?
Is the IP address/host name of the specified
5
Gateway correct?
6 Number of the specified fax correct?
7 Firewall/NAT is installed?
6
8 Transmission sent manually?
9 IP address of local fax registered?
10 DNS registered when host name specified?
11 Remote fax a G3 fax?
12 G3 fax is connected to VoIP gateway?
13 Remote G3 fax turned on?
14 Network bandwidth too narrow?
Cannot send by Alias Fax number.
Check Point
1 LAN cable connected?
230
Action
Check the LAN cable connection.
Contact the network administrator.
Contact the network administrator.
Contact the network administrator.
Check the IP address/host name.
Check the remote fax number.
Cannot breach the firewall. Send by using
another method (Fax, Internet Fax)
Manual sending not supported.
Register the IP address.
Contact the network administrator.
Check that the remote fax is a G3 fax.
Check that G3 fax is connected.
Check that G3 fax is switched on.
Request the network administrator to increase
the bandwidth.
Raise the network delay level.
IPFAX SW 01 Bit 0 to 3
IP-Fax bandwidth is the same as the DCS
speed. Set IP-Fax SW00 Bit 6 to 1.
Action
Check the LAN cable connection.