Canon MX360 Seires On-Screen Manual page 880

Problems Receiving Faxes
automatic switching between voice and fax calls.
Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2.
If the receive mode is TEL priority mode and an answering machine is connected to the
machine, check whether a proper message is played back when the answering machine
answers.
Preparing for Faxing
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
Quality of Received Fax is Poor
Check 1: Check the scan settings of the sender's fax machine.
Ask the sender to adjust the scan settings of the fax machine.
Check 2: Is ECM RX set to OFF?
Select ON for ECM RX in Adv. communication in Advanced FAX settings under Fax settings.
If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors
automatically.
Advanced FAX settings
Check 3: Is the sender's original document or scanning area of the sender's fax
machine dirty?
The image quality of the fax is mainly determined by the sender's fax machine. Contact the
sender and ask the sender to check whether the scanning area of the fax machine is dirty.
Check 4: Is ECM transmission/reception enabled although the line/connection is
poor, or is the sender's fax machine compatible with ECM?
Select ON for ECM RX in Adv. communication in Advanced FAX settings under Fax
settings.
Advanced FAX settings
Contact the sender and ask the sender to check whether the machine is set to enable
ECM transmission.
If the sender's or recipient's fax machine is not compatible with ECM, the fax will be
sent/received without automatic error correction.
Reduce the reception start speed on RX start speed in Adv. communication in
Advanced FAX settings under Fax settings.
Advanced FAX settings
Check 5: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Cannot Receive a Color Fax
Check: Is ECM RX set to OFF?
If OFF is select for ECM RX in Adv. communication in Advanced FAX settings under Fax
settings, the machine cannot receive color faxes. The machine will disconnect the telephone
line or receive color faxes in black & white according to the setting of the sender's fax
machine.
Set ECM RX to ON.
Advanced FAX settings
Errors Often Occur When You Receive a Fax
Check 1: Check the telephone line condition or the connection.
If the telephone line or connection is poor, reducing the reception start speed may correct the
error.
Reduce the reception start speed on RX start speed in Adv. communication in Advanced FAX
settings under Fax settings.
Advanced FAX settings
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