Canon MX360 Seires On-Screen Manual page 845

Document Jams in the ADF
5.
Close the Document Feeder Cover, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document
jam error continues after removing the document, contact the service center.
Note
The document may not feed properly depending on the media type, or your environment,
such as when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading
capacity.
If the document still jams, use the Platen Glass instead.
Removing the jammed document from the Document Output Slot:
If the document is jammed in the Document Output Slot, close the Document Tray as shown in the
figure below and pull out the document.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document
jam error continues after removing the document, contact the service center.
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