Printed Surface Is Scratched - Canon MX360 Seires On-Screen Manual

Paper Is Smudged/Printed Surface Is Scratched
Advanced Guide
> Troubleshooting
Scratched
U317
Paper Is Smudged/Printed Surface Is Scratched
Paper Is Smudged
The Edges of Paper Are Smudged

Printed Surface Is Scratched

Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check 2: Is the appropriate type of paper used? Check the followings:
Check to see if the paper you are printing on is suitable for your printing purpose.
Loading Paper / Originals
When performing Borderless Printing, make sure that the paper you are using is suitable for
Borderless Printing.
If the paper you are using is not suitable for Borderless Printing, the print quality may be
reduced at the top and bottom edges of the paper.
Printing Area
Check 3: Load the paper after correcting its curl.
For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the Rear Tray for a long time may cause the paper to curl. In this
case, load the paper with the other side facing up. It may resolve the problem.
We recommend putting unused paper back into the package and keeping it on a level surface.
For Other Paper
If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper
may be smudged or may not be fed properly. In such cases, follow the procedure described
below to correct the paper curl.
1. Roll up the paper in the opposite direction to the paper curl as shown below.
> Print Results Not Satisfactory
Printed Surface Is Smudged
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