Powertrust Ups Online Error Messages; Troubleshooting System Hardware Faults - HP 3000 9x9KS Service Manual

PowerTrust UPS Online Error Messages

When you see online error messages concerning the PowerTrust UPS, do the following steps.
1. Ensure that the PowerTrust Unit configuration is correct.
2. Ensure that you are using a supported PowerTrust UPS.
3. Make sure the RS-232 cable is the one intended for the UPS connection to the system. The UPS
cable has a special pin configuration, and is labelled "UPS" at one end. A regular RS-232 cable will
not work with the UPS.
4. Make sure the cable is properly connected.
For more detailed information about PowerTrust UPS error messages displayed by HP-UX and MPE/iX,
refer to the appropriate PowerTrust documentation.

Troubleshooting System Hardware Faults

The Faults listed in Table 3-7 occur before the operating system is launched. This is during the power-up
selftests and system initialization processes. For a detailed description of the Chassis display codes, refer to
Chapter 4.
symptom
Chassis code 1xyy
(x=Processor Memory bus
slot number)
Chassis code 2xyy
(x=Processor Memory bus
slot number)
Chassis code 3xyy
(x=Processor Memory bus
slot number)
Chassis code 4xyy
(x=Processor Memory bus
slot number)
Chassis code 5xyz
(x=Processor Memory bus
slot number y=System Bus
Number)
Chassis code 7xxx
Chassis code 8xxx
3-10 Troubleshooting
Table 3-7. System Hardware Troubleshooting
Cause
CPU, TLB, Cache, or
Coprocessor
Cache errors.
Processor Dependent
Hardware (PDH)
errors.
Late Selftests errors
Bus Transactions
errors
Memory Subsystem
Fault
I/O Device Fault
Action
a. Replace Processor Card indicated by x.
b. Replace System Card.
c. If the problem persists, call the Response Center.
a. Replace Processor Card indicated by x.
b. Replace System Card.
c. If the problem persists, call the Response Center.
a. Replace System Card.
b. If the problem persists, call the Response Center.
a. Replace Processor Card indicated by x.
b. Replace System Card.
c. If the problem persists, call the Response Center.
a. Replace PCA indicated by x and y.
. Replace System Card.
b
c. If the problem persists, call the Response Center.
a. Refer to Table 3-9 for fault definition and action.
b. Reference Chapter 4 (Error codes) for more detail.
c. If the problem persists, call the Response Center.
a. Check graphics configuration.
b. Replace Core I/O PCA.
c. Replace System board.
d. If the problem persists, call the Response Center.