HP 3000 9x9KS Service Manual page 80

2. Put the drive online and ensure that the tape loaded properly.
If you find that your inputs to the
console configuration (MODES softkey). Ensure that AUTOLINEFEED and BLOCK MODE are not
enabled (only REMOTE should be enabled). Also, the terminal should be set to the HP defaults: 9600
Baud, 8 bits/no parity, ENQ/ACK.
3. Type DUMP at the
4. The dump program prompts you with
identifier which is useful if the tape is accidentally mislabeled or is mixed up with another dump
tape. The dump name should begin with an alpha character. For naming conventions, the Response
Center recommends that:
A. System Aborts be named "Axxxx" where the xxxx is the system abort number.
B. HPMCs be named "HPMC".
C. System hangs be labeled "HANG".
Type in your name, reason for taking the dump, site name and timestamp of the system interruption.
5. If you do not respond to the prompt within a few seconds, the dump continues. If this happens the
dump does not receive a name, but the contents of the dump are not harmed.
6. Monitor the progress of the dump, recording any error messages that occur. Report these error
messages to the Response Center when you call.
Step 4: Restart the System.
At this point, the dump has completed and you should be at the
1. You can now restart the system using a START RECOVERY (Warmstart) or a START
NORECOVERY (Coolstart) at your option.
2. At this point, it is normally safe to perform your typical system/data base recovery procedures and
resume system processing.
Step 5: Process the Memory Dump.
At this point, your system is back up and running normally. You should also have a memory dump tape of
the failure which completed without error.
The next step is to process the dump tape so that its contents can be remotely analyzed. Do this by running
the Dump Analysis Tool (DAT), a utility residing in the DAT.TELESUP group/account.
1. Log on as MGR.TELESUP,DAT.
3-36 Troubleshooting
prompt are being rejected (or considered invalid), check the
ISL>
prompt to initiate the dump program.
ISL>
Enter Dump Name
NOTE
. The dump name is written to tape as an
prompt.
ISL>