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AMS is enabled and the OS is running.
•
For Insight Remote Support central connect only: A supported version of Insight RS is installed on
the host server. For more information, see http://www.hpe.com/support/InsightRS-Support-
Matrix.
•
For Insight Remote Support central connect only: The RIBCL credentials for the server have been
entered in the Insight RS Console and are associated with the ProLiant server.
2. Initiate the data collection process from the Data Collections page in the iLO web interface. For
instructions, see Sending data collection information on page 197. The OS name and version are
forwarded to Insight RS and Insight Online during the data collection process.
3. If you had an active Insight Online session when you performed the previous step, click the refresh
button.
If AMS is installed and the OS was running during the most recent data collection transmission, the
OS name and version are listed on the Insight Online Device Configuration Details page.
Connection error during Insight Online direct connect registration
Symptom
The following error occurs when you try to register a server for Insight Online direct connect: Cannot
connect to remote host.
Cause
The DNS settings are not configured correctly in iLO.
Action
Verify that the DNS information is configured correctly in iLO.
iLO session ends unexpectedly during iLO Insight Online direct connect
registration
Symptom
The iLO web interface session ends unexpectedly with the error Session Expired when you try to
register a server for Insight Online direct connect.
Cause
The DNS settings are not configured correctly in iLO.
Action
Verify that the DNS settings are configured correctly.
Server health status is red in Insight RS or Insight Online
Symptom
A server that is registered for remote support is displayed with red status in Insight RS or Insight Online.
Connection error during Insight Online direct connect registration
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Table of Contents
Troubleshooting
