Power; Projector Does Not Power On; Lamp; Lamp Does Not Ignite - Christie J Series User Manual

6 Troubleshooting
If the projector is not operating properly, note the symptoms and use this section as a guide to resolve the
problem. If the problem cannot be resolved. contact your dealer for assistance.
NOTE: A Christie accredited service technician is required when opening an enclosure to diagnose any
"probable cause".
6.1

Power

6.1.1 Projector Does Not Power ON

1. Ensure projector is plugged in: Check power switch above power cord is in the ON position.
2. Check that the Status LEDs are ON: While the projector is busy initializing, the LEDs should be
cycling. When finished initializing, the Power and Shutter LEDs (the two on the right) should be on.
3. Check the LCD display: While the projector is busy initializing, the display should show "Please wait".
When finished initializing, the display should show "Standby mode".
4. Check the LCD display for any warnings or errors.
NOTE: A condition occurs on the first power on after a software upgrade, and is indicated by all the
following:
• The Status LEDs are cycling green
• The LCD displays the warning "Image Processor Upgrading"
• The LED on the Image Processor card flashes green
• The Web page shows a warning that the Image processor card is upgrading.
When this occurs, the projector should not be AC power cycled and the Image Processor card should not be
removed. This operation may take as long as 5 minutes to complete.
6.2

Lamp

6.2.1 Lamp Does Not Ignite

1. Check for an interlock failure: Check the LCD display for an error. If the other lamp has ignited and an
image can be seen, use the remote keypad and check the Status menu for any errors and for the Lamp door
interlock status. If not lamp has ignited, use the Virtual OSD on the web interface to check these items. The
interlock failure could be an open lamp door or a failed lamp fan.
2. Using the remote keypad or Virtual OSD as above, check the lamp mode in the Lamp menu. This may be
set to a single lamp or dual lamp mode. Check in the Status menu what the reported mode is.
3. For suspected communication failures, power-down the projector and try again.
4. If the lamp does not ignite after the second attempt and after powering down and up again (complete AC
power down, then replace the lamp.
J Series 2.0, 2.4 and 3.0 kW User Manual
020-100707-03 Rev. 1 (02-2014)
6-1