A Backup Or Interrogator File Cannot Be Saved - Christie J Series User Manual

Section 6: Troubleshooting

6.8.2 A Backup Or Interrogator File Cannot Be Saved

After performing a backup of Interrogator, you may be prompted from a pop-up window before saving the file.
If you have not specifically set Internet Explorer to automatically open/save the file without prompting, and if
pop-up windows have been disabled (by enabling the pop-up blocker), then you will not be able to save the
file.
Disable the pop-up blocker from Main > Tools > Pop-up Blocker.
NOTE: Different types of tool bars have the potential to block pop-ups.
-OR-
1. Using the Internet Explorer menu bar, select Tools > Internet
Options to open the Internet Options window.
2. Select Internet, then click Custom Level to open the Security
Settings-Internet Zone window.
3. Scroll down the list until you see "Downloads" option
setting. Ensure the "Automatic prompting for file
downloads" and "File Download" options are
enabled, then click OK. Once the Warning window
displays, click OK.
4. Using the Internet Option window, select Local
intranet, then click Custom Level. Repeat Step 3.
6-6 J Series 2.0, 2.4 and 3.0 kW User Manual
020-100707-03 Rev. 1 (02-2014)