Residual Image, Ghosting or Hot Offset
There are faint, ghostly images appearing on the page. The images may be either from
a previous page or from the page currently printed. The printer displays no error code.
This type of artifact can be related to the percent coverage called out in the file being
printed.
Hot Offset:
A light image of the print is repeated and offset 82 mm. See "Repeating
Defects" on page 5-4
Initial Actions:
Verify the correct media type is set at the Control Panel
Make sure the customer is using TekColor correction (limiting color to max
240%). Other graphic applications can exceed 240%.
Note
For Phaser 6350 configurations, 36 ppm color printing limits color coverage
to a maximum of 200%.
Try printing with fresh media from a recently opened ream.
Troubleshooting Reference Table
Applicable Parts
Imaging Unit, PL6.1.1
Fuser, PL5.1.1
Transfer Roller, PL5.1.4
LVPS, PL9.1.6
Temp/Humidity Sensor, PL9.1.20
Engine Control Board, PL9.1.16
Troubleshooting Procedure Table
Step Actions and Questions
1
Was the customer printing numerous
copies of the same image?
5-26
.
Example Print
Phaser 6300/6350 Color Laser Printer Service Manual
Yes
Avoid long runs of
the same image.
s6300-117
No
Go to Step 2.