Troubleshooting Procedure Table (Continued)
Step Actions and Questions
2
Check the Humidity signal.
Disconnect P/J231.
Is the voltage across P/J231-2 <=>
P/J231-3 less than +3 V and above +0.5 V.
3
Check the Temperature signal.
Disconnect P/J231.
Is the voltage across P/J231-4 <=>
P/J231-3 greater than +2.5 V?
4
Check for +5 V to the Temperature/
Humidity Sensor.
Disconnect P/J231.
Is there +5 V across P/J231-1 <=>
P/J231-3?
Fuser Motor Failure
The Fuser Motor rotation signal indicates that the motor is no longer operational.
Applicable Status Code:
Code 103:
Fuser Motor Failure
Initial Actions:
Ensure that the Fuser is fully seated and locked in position.
Cycle printer power.
If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts
Fuser Drive Assembly, PL5.2.25
TNRFULL/FSR Harness, PL5.2.30
Engine Control Board, PL9.1.16
Interlock Switch, PL9.1.1
Warning
Avoid the potential of electric shock by removing the power cord from the
wall outlet prior to performing the following procedure.
Caution
Allow adequate time for the Fuser to cool before servicing the printer.
Error Messages and Codes
Yes
Go to Step 4.
Go to Step 4.
Replace the Temp/
Hum Sensor
(page 8-108).
Wiring and Plug/Jack References
Print Engine Map 2 - P/J Locator (page 10-6)
Print Engine Wiring Fuser (page 10-22)
No
Go to Step 3.
Replace the Engine
Control Board
(page 8-104).
Replace the Engine
Control Board
(page 8-104).
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