Jam at Registration Roller: Jam RR
The Registration Sensor indicates that paper did not reach the sensor on time or that
paper remains in the Registration Chute.
Applicable Status Code:
Code 154:
Registration Jam
Initial Actions:
Ask the customer about the paper types being used. If not on the
recommended list, determine if this is contributing to the problem. Recycled,
multi-purpose or copier paper tends to contaminate the paper path. Constant
use of special papers such as labels or business cards can also contribute to
jamming.
Ensure the correct tray loading and setup procedures are followed (securing
the guides, selecting the correct paper type, fanning the paper, etc.).
Make sure the printer is plugged directly into an electrical outlet. Using
extension cords or a power strip is not recommended.
Make every attempt to establish a jam rate prior to starting any work. If
possible print a Status page or Usage Profile report and note the page count
between jams.
Determine if jamming is occurring in one tray but not another. This helps to
identify any dirty or defective parts.
Clear the paper path of any Jams and paper debris. Start at the Turn Chute
and work up to the Registration Chute Assembly.
Clean the paper Feed and Pick Rollers in the paper tray and tray slot using a
slightly damp (water only) lint free cloth.
Cycle printer power.
If the problem persists, follow the procedure below.
Note
In some instances the error will clear after power is cycled, but reappears
with the next print. Check for a piece of paper fan-folded behind the Feeder
Chute (PL3.1.2) or below the Registration Roller Assembly (PL4.2.1).
Troubleshooting Reference Table
Applicable Parts
Registration Sensor, PL4.1.3
Registration Sensor Actuator, PL4.1.1
Registration Roller Assembly, PL4.2.1
Error Messages and Codes
Wiring and Plug/Jack References
Print Engine Map 3 P/J Locator (page 10-7)
Print Engine Paper Feed Wiring (page 10-26)
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