Tadiran Telecom Emerald ICE Installation Manual page 90

8-10
Emerald ICE HD Voicemail Installation Manual
Resetting a Message Waiting Indicator
The System Administrator can reset the message waiting indicator (MWI) for a
mailbox. The system dials the appropriate MWI "turn on" code if there are new
messages in the mailbox, and the appropriate MWI "turn off" code if there are no
new messages in the mailbox. To reset an MWI, follow the steps below:
1. From the System Administrator's Main Menu, dial 3 for Mailbox
Administration.
9
2. Dial to reset an MWI indicator.
3. To reset a single mailbox, press
2
.
4. Enter the mailbox number or range of mailbox numbers.
5. The MWI is reset for that mailbox or group of mailboxes.
6. When finished press
*
Menu or press
Linking Mailboxes
Emerald ICE HD Voicemail offers the ability to allow a variety of linked connections
between mailboxes.
Example:
Members of a Customer Service department are part of a UCD group. Emerald ICE
HD Voicemail is set up to put callers in a queue. It also is set up to prompt callers
to either stay in queue or press a certain digit to leave a message. if the message
option is selected, that message goes into a customer service general mailbox that
is linked to the customer service supervisor's mailbox.
The link tells Emerald ICE HD Voicemail to put a copy of the message into the
supervisor's mailbox.
To link mailboxes:
1. From the System Administrator's Main Menu, dial
Administration.
0
2. Press to link mailboxes.
3. The system prompts: "Enter the first mailbox number to be linked." Enter
a valid mailbox number. This is Mailbox A.
4. The system prompts: "Enter the second mailbox number to be linked."
Enter a valid mailbox number. This is Mailbox B.
5. The system prompts: "Enter the mailbox link type:"
1
. To reset a range of mailboxes, press
*
one time to return to the System Administrator
two times to exit the system completely.
3
for Mailbox