When programming mailbox links be careful not to create a "loop" that causes
Emerald ICE HD Voicemail to appear locked up. For example: Create a link between
Mailbox 201 and Mailbox 202 using a type 3 link. Create a link between Mailbox
202 and Mailbox 201 using a type 3 link. Now leave a message for either 201 or
202. Because of the incorrect link programming, each time a message is saved in
one of the mailboxes, it is copied to the linked mailbox, which triggers the link
back to the original mailbox. The system will now be stuck in a loop and attempt
to leave the same message infinite times. Emerald ICE HD Voicemail will no longer
respond to programming commands and it will not answer other ports. Always
check links carefully to insure this scenario does not happen.
When modifying a mailbox link delete (
entry is not deleted, then there will be two entries - the original entry and the
modified entry.
Field Descriptions
The following are fields on the Mailbox Link Administration Screen:
Mailbox 1 - Enter the mailbox number that will link to another mailbox/group.
Link Type - Enter the type of link (1 - 4) as defined below:
Link Type 1: Direct Mailbox - A Direct Mailbox links one mailbox to another
and directs all messages to the second mailbox of the link. The two mailboxes
utilize mailbox 2's greeting and messages are stored and retrieved from
mailbox 2. The Message Waiting Indicator (MWI) associated with Mailbox 2
will light. Subscribers who enter mailbox 1 hear a prompt informing them that
it is linked to Mailbox 2.
When the subscriber enters mailbox 1 Emerald ICE HD Voicemail
announces: "Messages being sent to your mailbox are automatically copied
to . . . (the system plays the linked-to mailbox subscriber's name)."
Link Type 2: Direct Mailbox with Greeting - A Direct Mailbox with Greeting
links one mailbox to another and directs all messages to the second mailbox of
the link. This link is useful in providing two mailboxes each with a separate
greeting, for input that will be directed to one mailbox. All messages are
retrieved from the second mailbox with the Message Waiting Indicator (MWI)
turning on at mailbox 2. Subscribers who enter mailbox 1 hear a prompt
informing them that it is linked to mailbox 2.
6
) the original entry. If the original
Emerald ICE HD Voicemail Installation Manual
3-15
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