Ucd Auto Attendant Overflow (Future Enhancement) - Tadiran Telecom Emerald ICE Installation Manual

UCD Auto Attendant Overflow (Future Enhancement)

9.14
Emerald ICE HD Voicemail utilizes the features of the Integrated Voice Mail type
found in the Emerald ICE telephone system software. Emerald ICE HD Voicemail can
be used as an Overflow device for UCD groups.
When using Emerald ICE HD Voicemail as an overflow for a UCD group, Emerald
ICE HD Voicemail can play a message and give the calling party menu choices
while the call continues to keep its place in the UCD queue. Users can continue to
hold for an available UCD member to answer their calls. Or, users may choose to
dial another number at which time they will be removed from the UCD queue and
routed to another extension, group, or to a voice mailbox to leave a message. This
feature is very useful for allowing a caller a way out of the UCD group without
hanging up and redialing. In high traffic UCD groups you may want to allow
callers to leave a voice mail message on Emerald ICE HD Voicemail and have
someone call them back.
Programming Example
1. Assign the appropriate 9300 series mailbox as type 40.
2. Assign the Voice Menu number in the Alt Extension field of the 9300 series
mailbox (i.e.: 5 for Voice Menu five).
3. Assign the digit translation in the assigned Voice Menu Greeting
programming:
D - to remove the caller from the UCD queue and to transfer the caller to
an extension
Q - to remove the caller from the UCD group and to route the caller to a
mailbox.
C - to leave the caller in the UCD queue and to route them to another
Voice menu.
The caller is still in the UCD queue. To remove them from the UCD queue
prior to sending them to another voice menu, use option 'Q' above.
M - to route the caller to a mailbox.
The caller will still be in the UCD queue even when you send them to a
mailbox. If a member of the UCD group answers the call, the caller will be
'pulled' from the voice mail system. To remove them from the UCD queue
Emerald ICE HD Voicemail Installation Manual
9-7