Voice Menu Box Routing Issues - Tadiran Telecom Emerald ICE Installation Manual

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Emerald ICE HD Voicemail Installation Manual

Voice Menu Box Routing Issues

Emerald ICE HD Voicemail always defaults to greeting 1 of the specified Voice Menu
- even if another greeting such as 2 - 8, has been programmed and recorded. If it is
desired to send a caller to a specific greeting in the Voice Menu Box , specific
programming is required. A mailbox must be set up in the system and defined in
the Type field as a type 40 mailbox. The desired Voice Menu number is then
entered in the Alt Extension field. The second step is to assign the second group of
trunks to ring to an extension or library which forwards to this mailbox number.
NEVER delete Voice Menu 1, Greeting 1. In most cases, Emerald ICE HD Voicemail
looks for Voice Menu 1, Greeting 1 as a starting point for processing the caller. If
Emerald ICE HD Voicemail does not find this greeting, the system will answer and then
hang up on the caller.
Field Descriptions
The fields on the Voice Menu Administration Screen are as follows:
Voice Menu Number - This field contains the number of either a new or
existing Voice Menu. To display or add a voice menu, press the
enter "Y" when prompted "Clear Screen?" Enter the voice menu number. If it
has not been programmed, Emerald ICE HD Voicemail will prompt
"Information Not Found. F1 For Closest. Enter To Continue." Press
to accept the new voice menu and continue programming. If the Voice Menu
Box does exist, the screen will display the programmed data.
Greeting - This field contains the number of the greeting that this screen
represents.
Active Days & Times - These fields determine when this screen and it's related
greeting are active. In the Active Days field enter any combination of digits
one through seven (one is Sunday, seven is Saturday) to designate the day(s)
that this screen is valid. In the Time fields enter the start and stop time that
this screen is valid. All times must be entered in 24-hour clock format. i.e.
1PM is entered as 13:00
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