Ucd Overflow Announcements - Tadiran Telecom Emerald ICE Installation Manual

9.15
9-8
Emerald ICE HD Voicemail Installation Manual
prior to sending them to a mailbox, use option 'Q' above.
4. Assign the Time Out and Invalid Key fields to go to Mailbox 9999. Voice
Menus will hang up if they are not programmed to route a caller in the
event a caller doesn't dial (Time Out) or dials a digit that is not used
(Invalid Key). Right before the voice system hangs up it says to the caller
"Hanging up now, Goodbye!".
For this application that particular message is not desired. By routing it to the
default Mailbox 9999, the system will disconnect without confusing the caller
waiting in queue.
Mailbox 9999 is set up to hang up without playing any further prompts.

UCD Overflow Announcements

Emerald ICE HD Voicemail utilizes the features of the Integrated Voice Mail type
found in the Emerald ICE telephone system software. Emerald ICE HD Voicemail can
be used as an Overflow device for UCD groups.
This eliminates the need for external overflow devices, such as a Digital Voice
Announcer.
Programming Example:
In Emerald ICE HD Voicemail:
1. Record the 9300 series mailbox greeting.
2. Assign the appropriate 9300 series mailbox type as UCD-01.
In the Emerald ICE system:
1. Assign the directory number for the appropriate overflow as the voice mail
UCD directory number.