Tadiran Telecom Emerald ICE Installation Manual page 46

4-4
Emerald ICE HD Voicemail Installation Manual
Type - This field contains the mailbox type definition that has been assigned to
this mailbox. The type definition determines how a mailbox will function and
the task it is to perform.
The mailboxes in Emerald ICE HD Voicemail can perform a myriad of special
functions in addition to the routine tasks of transferring callers and taking
messages. The following list describes each of the available mailbox types and
how to set them up in system programming. Any special requirements are
noted.
Example: A Question and Answer mailbox's function is to play
pre-programmed questions and record callers answers.
The following table lists the available mailbox types with a brief description of the
functionality provided:
Mailbox
Type
1 This is a subscriber mailbox that uses all normal system prompts
2 This is a subscriber mailbox that does not play system prompts, it
just provides the tone to begin recording a message.
3 This is a subscriber mailbox that uses all normal system prompts
and plays the recorded Company Name before the mailbox
greeting.
4 This is a subscriber mailbox that plays the recorded Company
Name followed by the mailbox greeting, but no system prompts
are played, it just provides the tone to begin recording a message.
5 This is a subscriber mailbox that plays the mailbox greeting and
the caller is given a choice of dialing one (1) to leave a message or
zero (0) to reach the operator. If nothing is dialed, the caller
automatically transfers to the operator as defined by the Mailbox
ON ZERO GOTO field or if there is no entry there, the ON
ZERO GOTO field in the Site Administration screen.
6 This is a mailbox where there are no greetings when accessed. All
the caller will hear is a beep to begin recording.
11 Question and Answer mailbox that confirms a caller's answers by
repeating the recorded answer capabilities. You may record up to
99 questions to be answered. See Notes 1 & 2 below.
12 Question and Answer mailbox that confirms a caller's answers
without repeating the recorded answers. You may record up to 99
questions to be answered. See Notes 1 & 2 below.
13 Question and Answer mailbox that just present questions, records
the callers' answers and then hangs up. You may record up to 99
questions to be answered. See Notes 1 & 2 below.
This mailbox plays a special greeting *** IN DEVELOPMENT
14
***
Description