Multi-Extension Mailbox - Tadiran Telecom Emerald ICE Installation Manual

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Emerald ICE HD Voicemail Installation Manual

Multi-Extension Mailbox

The Multi-Extension Mailbox feature allows multiple telephones access to the
same mailbox from different Emerald ICE PBX extensions. For example, the CEO of
the company may have two phones: extension 201 on his/her executive desk and
211 on his/her conference table. The CEO can access one mailbox, mailbox 201
from either extension with Emerald ICE HD Voicemail. In addition, when a message
is received in mailbox 201, a voice mail message waiting indication is provided to
extensions 201 and 211. The Auto Record feature is also available from both
extensions.
Refer to the description above for additional information on Auto Record.
Programming Example:
Assuming that the main keyset is Keyset A with Mailbox A, and the second keyset
is Keyset B with Mailbox B:
Setup Mailbox A with the following options:
The Alt Extension field will be the mailbox number of Mailbox B. Place the digit 1
in the Box Option Position 3 field. Note, the digit 1 indicates to voice mail to
provide message waiting control to the destination programmed in the MWI field
of Mailbox B. This occurs simultaneously with the message waiting control for
Mailbox A.
Setup Mailbox B with the following options:
Extension field will be the extension number for Keyset A. The Alt Extension field
will be the mailbox number for Keyset A. By placing the digit 9 in the Box Option
Position 1 field, you are programming the integration digits between the Emerald
ICE and Emerald ICE HD Voicemail. Note, the digit 9 indicates to the voice mail to
route calls for Mailbox B to Mailbox A.
When a subscriber uses the quick access feature (pressing
mailbox number that is set up for Multi-Keyset Single Mailbox at voice menu
1, greeting 1) the message goes to the mailbox rather than the destination in
the Alt Extension field. The same result is found if a subscriber records a
message and sends it directly to a mailbox number that is not the desired
destination.
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