Tadiran Telecom Emerald ICE Installation Manual page 34

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Emerald ICE HD Voicemail Installation Manual
Extension Length - This is the maximum length of the extension numbers that
will be dialed when a mailbox number is dialed from the Automated
Attendant function. This length should not be set to less than 2 digits and will
normally match the Mailbox Length field.
Trunk Access Code - This value tells Emerald ICE HD Voicemail which trunk
line to access in order to perform outbound dialing for system outcall
operations. Valid entries may be individual trunk lines, or trunk group/route
numbers including Least Cost Routing and overflow dialing groups. If this
field is left blank, Emerald ICE HD Voicemail places the digit '9' in front of the
telephone number and will access the next available trunk line.
Fax Extension - Enter the extension number that is connected to the Fax
machine that will be used to receive Fax calls routed through the Automated
Attendant. When the Auto Attendant recognizes incoming Fax tones, it will
transfer the call to this extension. Enter the characters &, followed by the
extension number.
For example: if the system Fax extension is 325 - enter &, 325 in this field
Operator Schedule Section
When a caller dials Zero (0) to be transferred to an operator, the system
determines the destination of this transfer based on three items:
1 - where the caller is in the voice mail system
2 - the current day of the week
3 - the current time of day
If the caller is in a Voice Menu or in a subscriber mailbox (type 1-5) with an
"On Zero GoTo" entry filled in and dials 0, the system will send the caller to
the programmed destination. If neither of these first two options have a valid
destination, or the caller presses 0 from anywhere else in the voice mail, the
system will check and use the Operator entry fields on this screen to
determine the destination of the request for the Operator.
To make this decision, the system first looks at the Override field:
1. Override field is set to "Y" - The system checks the AHM (After Hours
Mailbox) field on that line. If the AHM field is empty, the system will
transfer the caller to the destination specified in the "On Zero GoTo" entry
in the Functions area.
If the AHM field is programmed with a number from 1 through 4, the
system will transfer the caller to the mailbox destination specified in the
appropriate After Hours Mailbox as programmed in the Global Mailboxes
area.