Troubleshooting; Dti Connection Issues - Inter-Tel Axxess User Manual

Troubleshooting

This section provides troubleshooting information for DTI and CP Servers connection
issues. It also provides answers to some of the most frequently asked questions about
your Desktop SoftPhone or voice mailbox.
DTI C
ONNECTION
The following chart provides troubleshooting information for DTI Server connection
issues.
PROBLEM
Unable to create socket
TCP/IP connection reset
by peer
The serial port is already
in use
The serial port is not valid The DTI Server is unable to communicate with the telephone sys-
The IRQ is already in use A device is already using the interrupt required to use the COM
The serial port does not
exist
Axxess Desktop SoftPhone User Guide
I
SSUES
SYMPTON AND POSSIBLE SOLUTION
The IP Address/Hostname or port number of the Desktop Soft-
Phone does not match the listener settings of the DTI Server.
Someone might have closed the DTI Server too soon. Relaunch
the DTI Server and try to connect again.
The serial port that the DTI Server is configured to use is already
in use by another application. Close the conflicting application or
change the serial port of the DTI Server to another serial port. The
serial port can be changed in the Desktop OAI Connection Set-
tings tab in the DTI Server Settings dialog box.
tem via the serial port, and the DTI Server cannot identify the
cause of this error.
port that the DTI Server is configured to use. For example, if
COM1 and COM3 share IRQ 4, and the DTI Server computer
does not support IRQ sharing, COM1 and COM3 cannot be used
at the same time. If the conflicting device is being used by another
application, do not run both applications simultaneously. Other-
wise, use a serial port with an IRQ that does not conflict.
The serial port that the DTI Server is configured to use does not
exist. Re-enable the serial port or change the serial port (located
in the Desktop OAI Connection Settings tab in the DTI Server Set-
tings dialog box) to a valid serial port.
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