Caller Id - Inter-Tel Axxess User Manual

Caller ID

During an active outside call, you can set the Caller ID option to identify the caller's
name and/or telephone number. A record of the call will be stored in your Call Log
(see next page) with the new information. If you transfer the call to another station,
the new caller ID will appear on that phone's display and will be recorded in the Sta-
tion Message Detail Recording (SMDR) records.
For example, if the Desktop SoftPhone received an outside call for which the caller's
number is known, but not the name, it attempts to locate a name from the Call Log. If
the number is found in the Call Log, the name associated with the call appears in the
Name box in the Set Caller ID dialog box, shown below. If a name already exists for a
call, you can change it using this feature, if desired.
NOTE:
If the number has more than one associated name in the Call Log, the most
recent name is used.
To enter or change a Caller ID:
1. While on a call, select Caller ID. The following dialog box appears.
2. Enter the new name and/or number in the appropriate text boxes. Each box can
contain up to 16 characters.
3. Click OK to save the new name and/or number or Cancel to exit without chang-
ing the settings.
Axxess Desktop SoftPhone User Guide
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