Oce Arizona 200 GT User Manual page 10

Preface
Customer Service
If your printer malfunctions and you are unable to resolve the problem, field service
technicians can be dispatched to your site to conduct repairs. Service visits are paid for
by the customer, either under a maintenance agreement, by purchase order or prepayment.
Time and material rates are charged for any service not covered under a maintenance
agreement. Before calling to report a problem, gather as much information about the
problem as possible and have it ready to provide to your customer care center. The more
information you can provide initially, the more quickly the problem can be corrected.
Responsibilities of the Operator
The operator of the Océ Arizona 200/250/350 GT must be properly trained. Océ provides
training for the operator in the use of the printer hardware and software at the time of
installation. It is the customer's responsibility to ensure that only properly trained personnel
operate the printer. Operators must be fully versed in the operation of Onyx Production-
House® . For any operator unfamiliar with its operation, Onyx ProductionHouse®
training is required. Training courses are available; contact your local Océ representative.
The operator or other trained personnel are expected to handle all user maintenance as
detailed in the User Guide, and also replacement of consumable parts (except print heads).
If your site has a technician in charge of printer maintenance, that person is the optimal
candidate. While any trained operator may perform routine maintenance, the best
maintenance results from familiarity with the printer's internal operation and history.
The printer requires daily printhead maintenance to ensure the highest print quality and
longer life for the printheads. The printer design provides you easy access to perform this
simple task. Periodic cleaning must be scheduled for some components on a weekly basis.
A few minutes spent cleaning also helps to ensure optimal printer function and the
highest quality prints.
It is the responsibility of the operator to try to eliminate simple problems before calling
a service representative. But knowing when to call for service is also important. An un-
trained operator must not attempt to service the printer as this may cause further damage.
When you have determined that a service call is required, call as soon as possible. See the
Maintenance section for more details.
Responsibilities of the Océ Arizona 200/250/350 GT Service Technician
Field service technicians must have Océ Display Graphics Systems Océ Arizona
200/250/350 GT service training. The service technician is responsible for all repairs,
upgrading and modification requested by the customer or mandated by the Océ Display
Graphics Systems Service and Support Group. Service personnel are furnished with
proper tools for the installation and maintenance of the printer. In addition to the tools
and custom kits, each engineer will have basic tools for proper maintenance and servicing.
Statement of Foreseen Use
The Océ Arizona 200/250/350 GT flatbed inkjet printer uses piezo printing technology
and UV curable inks to produce outdoor-durable output. It can print directly onto rigid
and flexible substrates up to 2.5 m (98.4") x 1.25 (49.2") and up to 48 mm (1.89")
10 Chapter 1 - Introduction