Unit Loads - AT&T MERLIN LEGEND Release 3.0 Installation Manual

Unit Loads

Check the Trunks
Troubleshoot the trunks that are connected to the control unit. See Chapter 5,
"Central Office Problems."
Check the Central Office
If the error logs indicate the central office as the source of the problem, and
you have resolved all other possible causes, notify the customer that they
should call the central office and ask the central office to check the problem
at their end (see Chapter 5, "Central Office Problems"):
If the problem is in the central office, wait for the CO to fix it, Then
duplicate the problem conditions to ensure that the problem is really
fixed.
If the problem persists, get the customer to again call the central office
with the problem.
If they indicate that the problem is not in the central office, escalate the
problem as described below.
Escalating the Problem
Escalate any unresolved problems to your technical support organization.
See "System Inventory" in Chapter 2, which explains how to access the
System Inventory screen, This screen contains information (such as the
hardware vintage, software vintage, and ROM ID for each module) that your
technical support organization may request.
Unit Loads
A unit load is a measure of power (1.9 watts) used to determine the electrical
load that the following components have on each carrier's power supply:
Telephones and adjuncts
Direct-Inward Dial (DID) modules
1–26 Introduction