Softing smartLink HW-DP User Manual page 43

4.1.4.2
Log File
Select Diagnosis
licenses. You can also filter the diagnostic log by ticking and unticking the checkboxes of the different
priorities. This only affects the display of the log and not the settings of the log file priority under
à
Diagnosis
Note
Click [Support Data] to save comprehensive device status information to a file. The information
contained in this file may provide Softing Support with valuable information to address and fix
potential issues.
Parameter
EMERGENCY, ALERT, CRITICAL,
ERROR, WARNING, NOTICE,
INFORMATION
Clear
Refresh
Support Data
Saving a license
1. Click [Refresh] at the top to update the table contents.
2. Click [Support Data].
A zipped file containing comprehensive device status information and the installed licenses is
downloaded to the PC.
3. Open the zip file to find the license key file.
Version EN-012025-1.32
à
Log File to view the log file and download a device status file including the installed
Settings.
Meaning
Tick the check boxes to set a display filter.
Click this button to delete the log file entries.
Click this button to update the message log entries.
Click this button to upload a collection of all available logs for support
requests.
Chapter 4 - Working with smartLink HW-DP
43