Softing smartLink HW-DP User Manual page 21

3.1.8.2
How to restart the factory firmware
The smartLink HW-DP device comes with a factory firmware that cannot be deleted or overwritten.
When the device detects that the standard user firmware is faulty, it will automatically resort to the
factory firmware. However, in the unlikely event that the factory firmware is flawed and the smartLink
HW-DP device does not manage to load it automatically, you will have to restart it manually by
performing as described below. Licenses will not be affected by the reset and will remain on the device.
1. Disconnect the power supply from the smartLink HW-DP device.
2. Insert the tip of a metal pin, of a pen or the end of an unwound paper clip into the hole of the
reset button as shown above.
3. Press the reset button very carefully while reconnecting and powering up the device again and
hold the button until the
4. Release the reset button.
The smartLink HW-DP is restarting.
5. Open your Internet browser and enter the IP address of your smartLink HW-DP to access the user
interface. At this point the user interface indicates that it is running in factory mode.
Version EN-012025-1.32
12
RUN LED turns red and is flashing fast.
Chapter 3 - Installation
21